Refunds and Returns Policy
Effective Date: April 19, 2024
Thank you for shopping at Bluelight Gamers Gear. We appreciate your business and want to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
To initiate a return, please contact our customer support team at [email protected] with your order number and details about the product you would like to return. We will respond promptly with instructions for returning your item.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at:
Bluelight Gamers Gear
301 St. Albans Way
AL10 8HR, United Kingdom
Email: [email protected]
Exceptions
Please note that certain items are not eligible for return or refund, including:
- Items marked as final sale or clearance.
- Customized or personalized items.
- Items damaged due to misuse or improper care.
Damaged Items
If you receive a damaged item, please contact us immediately at [email protected] with photos of the damaged product, and we will arrange for a replacement or refund.
By purchasing from Bluelight Gamers Gear, you agree to abide by this Refunds and Returns Policy. We reserve the right to amend or update this policy at any time without prior notice.